Return/Refund/Exchange Policy
Returns
Our policy remains in effect for 30 days. If more than 30 days have transpired since your purchase, we regret to inform you that we cannot provide a refund or exchange.
In order to qualify for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds
After we have received and examined your returned item, we will send you an email to confirm the receipt of your return. You will also be informed about the approval or denial of your refund.
If your refund request is approved, the refund will be initiated, and the credit will be automatically applied to your credit card or the original payment method within a specified number of days.
If you haven't yet received your refund, please follow these steps:
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Double-check your bank account.
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Contact your credit card company, as there may be a delay before your refund is officially reflected in your account.
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Get in touch with your bank, as some processing time may be required before the refund is processed.
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If you've completed these steps and still haven't received your refund, please don't hesitate to reach out to us at info@opulentecandles.com.
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Refunds are only applicable to regular-priced items; sale items are not eligible for refunds.
Exchanges
We solely provide replacements for items that are defective or damaged. If you require an exchange for the same item, please send us an email at info@opulentecandles.com.